Help & Support

The Portman Gallery is the brainchild of James Robinson. It's goal is to help both artists develop their careers and collectors expand their tastes and collections. Please give James a call at any time for advice or help.

Our telephone number is 020 7036 2789; if you would like us to give you a call at a convenient time to you, please send us a message from the contact page and we will call you back at the relevant time.

The Portman Gallery is owned and operated by The Portman Gallery Limited. We are registered at Companies House (No. 07219203) with our offices based at Britannia House, 1-11 Glenthorne Road, London W6 0LH.

Short answer: Of course! Please call us on 020 7036 2789 and we will be delighted to help you.

Longwinded answer: We have designed the site so that you get the best exposure to the works available, but if you would like to give us a call for any advice before buying, please call us on 020 7036 2789. If you do not have access to the internet at any point, we can take a payment over the phone using a major debit or credit card. We will then process the order online for you. Please call us on : 020 7036 2789 (opening hours 9:30-5:30 Monday - Friday)

If you are calling for advice to to buy an artwork, please bear with us. We may be busy in the warehouse so we aren't always available on the phone to take orders. If you cannot get through or the phone is engaged please leave your name and number and any other instructions and we will get back to you as soon as we can.

Yes! James has extensive experience in the art world and would be very happy to chat with you about both works on the site and also framing, should you wish to have an unframed work framed. We have good relationships with specialist framers.

Once you have purchased an artwork, we will contact you to arrange a convenient delivery day for you. We aim to deliver all artwork between 2 and 7 days from purchase, depending on where you are and where our delivery vans are.

You can track the status of your order on your order history page. You will have received this in your confirmation email on purchasing your artwork. If you have any issues when using this please call us on 020 7036 2789 (opening hours 9:30-5:30 Monday - Friday) and we will try to help you.

We would love our artworks to arrive in your home in beautifully designed wrapping paper and a bow, but there would be little point if you unwrapped it to find it broken. So we package all our artworks to a professional standard using picture corners, stretch film, bubble wrap, acid free tissue and corrugated cardboard. This may not be the prettiest but it is the safest and we hope that you will take comfort in that. We will try to add a sticker to it, so you know it is from us!

You can track the status of your order through your account using your unique order reference. You will have received this in your confirmation email on purchasing your artwork. Please read more about delivery and shipping here.

Cancellations need to be made by e-mail or in writing. Telephone cancellations cannot be accepted. Please send us an email immediately to returns@theportmangallery.com.

We hope that you will be delighted with your work of art, but in the unlikely event that you are unhappy, for any reason, all you need to do is email returns@theportmangallery.com stating your order number and the reason for your return. We will then contact you to give you an RMA (a returns code) and confirm the day you'd like to send it back. You have 14 days from the day you signed for it to return a work for any reason.

Should you wish to return an item for whatever reason, it must be returned to us in the original condition and undamaged, together with the original packaging for the item and complete with any supporting documentation. We take great care to make sure that all our artworks are packaged professionally, so please do use the original packaging. Any returned artwork that does not comply with the above requirements may not be eligible for refund.

Once the returned artwork arrives at our warehouse, we will email you confirming its arrival and will make a refund within 30 days to the source of the original payment. Please note that the refund can take 3-5 days to appear. How do I return an item?

All returns must go through the returns procedure stated above. Any return sent back to us without authorisation will be refused and not signed for. Please read more about returns here.

We take security very seriously and conform to the latest security protocols and recommendations. We have partnered with SagePay to ensure the security of your payment card details. We do not store your payment card details, we use advanced SSL encryption to protect your information and are registered as PCI compliant.

We do not share your personal information with anyone apart from those involved in your order delivery (e.g. the delivery company). All information provided to us is held securely and treated according to the terms and conditions of the Data Protection Act.

We love hearing from our customers. If you have any thoughts or feedback for us please email feedback@theportmangallery.com.